Child pages
  • SSP Special Service Group Advisor Email Notification on Course Withdrawal

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

This job is designed to run in the background and will disrupt other users of SSP. It should always be run during off hours. By default, it’s set to run nightly at 1 a.m which can be changed using the configuration: “task_special_service_group_email_course_withdrawal_trigger” in Configuration Options (Admin → System Configuration → Configuration Options). In most cases, this should be adjusted to the same interval that the table “external_student_transcript_course” is updated or refreshed from SIS data. For example, say the external_student_transcript_course table was only updated weekly Friday at 11 ap.m., then the job should be changed to execute on Friday after 12 a.m. or whenever the refresh is finished, but still during off hours. Executing the job more often will not do anything different, because emails are only sent when a withdrawal condition is detected between external_student_transcript_course and the internal history tables. There is one exception to this (adding external students) and that’s listed directly below. Please note this job could take a day or more to complete the first time as it records course history. It's advisable to enable this for the first time on a Friday before a weekend (assuming there are no end users using SSP during the weekend).

...

By default, the job only processes internal students assigned to coaches that belong to set special service groups. However, another feature added in SSP 2.8 was the ability to specify special service groups from external data in the “external_student_special_service_group” table. If the configuration "special_service_group_email_course_withdrawal_add_student_to_ssp" in (Admin → System Configuration → Configuration Options) is set to true, external students with the set special service groups will be added to SSP when the job runs. This is because course history can only be stored for internal students. When external students are added they will be included in the coach summary email. Note, if this configuration is set to true, the job should be scheduled to run as frequently as "external_person" and "external_student_special_service_group" are updated. This is because new students that belong to a set special service group may be added more frequently than transcript course data.

...